Ben Baskerville
Manager at Dmi
Based in Batavia, United States
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Seniority
Manager
Department
Information Technology
Location
Batavia
Industry
Information Technology and Services
Company size
2K
Contact information
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b•••••••@dminc.com
Phone
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Background
About Ben Baskerville
Steering a thriving team at Flagstar Bank, my leadership in contact center operations is marked by a drive to deliver outstanding customer experiences. Leveraging extensive experience, we've cultivated a culture of excellence in customer relationship management, seamlessly navigating dynamic CRM platforms to meet and surpass our key performance indicators. Our success at Flagstar Bank reflects a commitment to continuous improvement and robust coaching methods. With a focus on empowering the team, we ensure Flagstar remains at the forefront of mortgage servicing excellence, consistently prioritizing and enhancing customer satisfaction through innovative service strategies.
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