Ben Bowers

Background

About Ben Bowers

I am a seasoned professional with 15+ years of customer success and technical support experience. Recognized for demonstrating a natural aptitude for analyzing customer needs and issues in order to develop relevant solutions, as well as for facilitating new hire onboarding and training processes and heading the development and execution of impactful programs and initiatives. Professional focal points include customer service, onboarding management, training coordination, event coordination, stakeholder engagement, quality assurance, technology solutions, feedback collection, and data analysis. Delivering superior administration on the latter areas of expertise requires utilization of effective communication skills, interpersonal skills, as well as technical acumen, issue resolution, project and program management, and resource management to support efficiency and ongoing customer satisfaction. Currently, I am a Consultation Specialist with Electronic Arts (EA). Under my leadership, I deliver knowledge and resources to agents in real-time to support the success of live contacts with global customers. During my tenure I've overseen the design, development, and implementation of the Consultation quality program, a performance management system, and an overhaul of data collection and dissemination to business partners. In addition, I liaise with senior leadership, stakeholders, and cross-functional teams to ensure the company’s agent support structure is continuously driving forward. Colleagues describe me as a progressive, driven, down-to-earth, customer-focused and innovative expert who can be relied on to offer superior solutions that deliver impactful results. I am pursuing new opportunities and can be reached through this profile