Ben Cooper

Background

About Ben Cooper

Experienced in data center operations, including hardware deployment, configuration, maintenance and troubleshooting. Developed team leadership and training skills to organize and upskill technicians at IBM and Google. Proud of being proactive, detail-oriented, and resourceful. I enjoy problem-solving - both intuitively and by learning and applying new skills. Comfortable with change, multiple platforms, and piloting new technologies. Keen to identify, improve and automate repeatable processes to boost productivity. My background in design and education is an added bonus, enabling me to create high-quality documentation. e.g. presentations, reference guides and training aids. Backstory: 2011 - Moved to Japan from the UK, taught children, teens and adults for 6 years, and became a father. 2017 - Returned to IT by joining SoftLayer, which became IBM Cloud. Worked as a data center technician for 3 years, eventually leading a team while using my free time to develop “FRS” - a global alert system that helped cut support case time-to-awareness from an average of 12 minutes to 30 seconds. 2020 - Invited to join Google Cloud, where I currently work as a data center technician / field engineer in the Greater Tokyo area. I study Cybersecurity and build things in my free time. Interests: Environmentalism, Creativity, Equality, Technology