Ben Fulton

Background

About Ben Fulton

I am a dynamic and motivated leader with a passion for driving digital transformation combined with a focus on customer experience and user centred design. With over 4+ years of experience managing and leading multiple large scale digital transformational projects I am accustomed to working in a fast paced environment with tight deadlines. With this experience I have demonstrated the ability to: Effectivity manage multiple geographically remote project teams. Emend a focus on the customer, developing improved systems and processes built on user centred design and behavioural insights. Embed the four customer experience principles of simple, helpful, respectful and transparent in service and process design and implementation. Establish and lead high performing multidisciplinary agile teams aligned with the customer journeys and breaking down organisational silos. Lead and support the design of new or improved services for customers and staff. Lead and support future transformation opportunities through a collaborative approach. Empower people at all levels to innovate and make level-appropriate decisions. Promote a growth mindset, including the capacity to learn from mistakes. Build a team culture focused on the delivery of value through the lens of customers, staff and stakeholders.