Ben H.

Background

About Ben H.

A retail professional, focussed on delivering, by putting the customer at the forefront.My success comes from a belief in customer experience and a people centric approach. Great customer experiences aligned with commercial goals to achieve sustainable growth and the organisations vision.Working with my colleagues to continuously improve, customer experience, colleague engagement and operational effectiveness. This approach, of focusing on the controllables consistently, leads to increased performance, controlled costs, great job satisfaction and sustainability.Being a successful Business Manager requires a well-rounded individual. I pride myself on being able to develop the right people into capable Business Managers, from store to national level. Achieved by coaching people in, Sales, People and Operations Management. The combination of these three skillsets, embedded within the business, makes for a high-performing team.I enjoy work and I work to see the job through to conclusion. That aside I enjoy hiking, climbing, martial arts and cycling as my main hobbies. I regularly take a weekend hiking in the UK’s Mountain ranges and would like to explore this abroad. To support both work and life, I enjoy challenging myself to learn in both a formal and extracurricular format.