Ben Hartmann

Background

About Ben Hartmann

With over 27+ years leading Fortune 500 transformations, I head our Americas Tax AI operations covering opportunity mapping, build, and live production while rigorously protecting IP, regulatory compliance, and working shoulder to shoulder with clients to turn AI into measurable value. I lead a cross-functional AI Factory that moves high-impact ideas through discovery sprints, rapid prototypes, and automated LLM-Ops. Fuelled by a growing pipeline of production-ready agents, the factory trims double-digit prep cycles on complex filings redirecting thousands of hours toward advisory insight for our clients. I'm also responsible for guiding strategy for our offshore managed service networks comprised of professionals across four continents, blending human expertise with autonomous agents to flex with demand without sacrificing quality, security, or privacy. A lifelong operator, I’ve led $1B+ managed and shared service operations, revitalized underperforming businesses, and built operation and service delievery models that scale globally. I set bold visions, empower diverse teams, measure value relentlessly, iterate fast, and keep the client’s objectives front and center. My overall goal is to fuse responsible GenAI with global delivery excellence for sustainable growth and competitive edge. Let’s connect if you’re exploring how large scale AI, LLM Ops, and resilient service models can raise both efficiency and client impact. Select Accomplishments: Built and commercialized an AI Factory that now delivers new, production-ready Tax agents every sprint, driving double-digit cycle-time reductions and industry-leading client NPS. Steered a $700 M global delivery organization (8 staff) while embedding GenAI guardrails, skill frameworks, and automated compliance checks enterprise-wide. Directed enterprise programs surpassing $1B in value, consistently delivering scalable, tech-enabled growth across six industry verticals. Signature Expertise: Generative AI Strategy • LLM-Ops & Vector Databases Responsible/Trusted AI Governance & Risk Management Global Managed-/Shared-Service Operations • P&L Ownership Enterprise Transformation & Performance Optimization Program & Change Management (Utilizing Lean Six Sigma Practices with Black Belts) Workforce Strategy (Onshore, Nearshore, Offshore) Growth, M&A Integration & Risk Mitigation Generative AI Strategy & LLM Ops AI Governance, Risk & Compliance Global Managed-/Shared-Service Operations