Ben Johnson

Background

About Ben Johnson

My number one career goal as COO and then CEO, has been to position ER24 as the medical assistance company of choice for the African continent. This has been achieved by exemplary customer service, sound operational management, innovation, technology and through high quality, yet cost effective service delivery mechanisms. In my current role, I am responsible and accountable for providing strategic leadership and direction for ER24’s complete integrated service platforms – which include state of the art Contact Centre Infrastructure, Emergency Assistance Services, Road and Aeromedical Services and Evacuations, Site-Based Medical Services, International Patient Management, Hospital In-patient Referrals, and Medical Repatriation. I have also been responsible for the successful integration of ER24 into the larger Mediclinic Southern Africa organization, taken ownership for key projects being implemented e.g. Next-Gen Core, represent ER24 at various business, stakeholder and regulatory forums, and have taken lead on the development of a strategy on Africa for the broader Group. Key strengths - Strategic Leadership, Operations Management, Financial and Human Relations Management, Business Development and Product Design, Business Intelligence and Analysis, Quality Assurance (Experience - 20 years plus with almost 11 years in a Senior Leadership role)