Ben Lau
Head of Customer Service at Vitasoy International
Based in Hong Kong, Hong Kong
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Seniority
Director
Department
Customer/Client Service
Location
Hong Kong
Industry
Food and Beverage Services
Company size
450
Contact information
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b•••••••@vitasoy.com
Phone
5 credits+852 ••• •••• ••••
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Background
About Ben Lau
At Vitasoy International, our team excels in devising strategic logistics frameworks, optimizing cold-chain operations, and fostering robust client relations. With over a decade at Vitasoy, we've elevated customer service to new heights, integrating innovative solutions like MPOD and WMS, and aligning sales and operational processes for seamless efficiency. Our focus has consistently been on resource planning and operational synergy, achieving significant enhancements in service levels. Specializing in FMCG logistics, we've successfully managed complex projects, from warehouse layout design to distribution route optimization. Our expertise in fleet management and union negotiations has streamlined operations and fortified stakeholder partnerships. We've championed cold-chain logistics, maintaining the highest standards of quality and consistency, always with an eye on sustainable business growth and customer satisfaction.
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