Ben Louisson

Background

About Ben Louisson

Ben Louisson has nearly 20 years experience within Telecommunications and IT industry. Experience gained through basic support raising to mid-management in Server/Network support and also Client relationship management. This has enabled him to provide a grounded approach to colleagues, senior management and clients. This allows for honest assessments of historical, current and future situations, whilst also promoting development of direct reports to help reach their goals. Ben takes a thorough and pragmatic approach to Service Delivery and is willing to take on board recommendations but also has the force of personality to align colleagues and clients to a mutually agreeable outcome. Key Strengths: Ability to understand and investigate problems and provide a best case outcome going forward, Delivering on KPI's, getting the best of staff through performance and progression, keen follower of the methodologies of ITIL and putting these best practises into the working environment.