Ben Makela
Wfm Manager - Customer Support Center at Albertsons Companies
Based in Peoria, United States
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Seniority
Manager
Department
Other
Location
Peoria
Industry
Retail
Company size
112K
Contact information
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b•••••••@albertsonscompanies.com
Phone
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Background
About Ben Makela
Accomplished, results oriented Call Center Leader with extensive experience in analyzing and forecasting business requirements across various industries. Strong focus on Business Intelligence and Data Analytics to help drive effective forecast modeling, as well as top-down KPI reporting. Excellent record of maximizing resources, improving service levels, and providing both short and long-term capacity planning strategies for a wide range of programs. Thorough knowledge of Workforce Management tools practices and methodologies, and how they are applied in high-volume, multi-site contact center environments.
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