Ben Morris
Retail Development Lead - Customer, Digital & Financial Services at John Lewis Partnership
Based in London, United Kingdom
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Seniority
Other
Department
Other
Location
London
Industry
Retail
Company size
36K
Contact information
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b•••••••@waitrose.com
Phone
5 credits+44 ••• •••• ••••
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Background
About Ben Morris
I lead complex change in retail - the kind where success isn't certain at the start. As Retail Innovation and Change Manager at John Lewis, I design and deliver initiatives that improve customer experience and operational efficiency. This means combining strategic thinking, technology implementation, stakeholder management, and cultural change - usually all at once. Examples of what this looks like: Driving John Lewis's retail digital transformation to put product information and payment capabilities in partners' hands. Previously realigned working hours for Waitrose shop partners (£43m benefit, significant cultural navigation required), led a £10m payments programme, and restructured operations for 400+ employees across operational areas. What energizes me is seeing the big picture, bringing the right people together, and delivering results that matter - especially when the path forward isn't obvious. 20 years at John Lewis Partnership, with earlier experience at Vodafone and Accenture. MSc Psychology (LSE), dual NZ/UK citizenship.
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