Ben Prasser

Background

About Ben Prasser

Hi, I’m Ben—a customer-obsessed service and operations leader who turns post-sale challenges into seamless, loyalty-building experiences. My career has been spent guiding cross-functional teams across customer success, service delivery, and supply-chain coordination to keep enterprise partners happy and business moving forward. My mission: make complex processes feel easy and human for every customer. Highlights: Led training sessions on onboarding, retention strategy, and support best-practices for teams across the U.S. 🤝 Partnered with enterprise clients in tech, aviation, and retail to resolve high-stakes issues and nurture long-term relationships. Streamlined service-delivery and fulfillment workflows, removing bottlenecks and boosting team morale along the way. Built playbooks and knowledge bases adopted company-wide to improve consistency and scale. Coordinated network-infrastructure and eCommerce projects from scoping through go-live, collaborating with sales, engineering, and vendors. Mentor frontline support and account teams, fostering growth mindsets and career advancement.