Ben Scott
Head of Customer Success at Formuspro
Based in Hereford, United Kingdom
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Seniority
Director
Department
Customer/Client Service
Location
Hereford
Industry
Software Development
Company size
69
Contact information
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b•••••••@formuspro.com
Phone
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Background
About Ben Scott
Customer success is more than just solving problems — it’s about building lasting partnerships. At FormusPro, I lead a team committed to delivering value long after implementation. We partner with businesses to drive adoption, uncover insights with Microsoft Business Applications, and design personalised customer journeys that grow alongside their needs. I have spent my whole career in customer-facing roles, and along they way found that real success comes from a thoughtful balance of listening, strong processes, and proactive engagement. I’m passionate about helping clients achieve more with less friction, and I’m proud to work with a team that truly puts people first. If you’re exploring customer success strategies, digital transformation, or how to build loyalty through service, let’s connect.
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