benedict thombre

Background

About benedict thombre

• Accomplished professional with a diverse career journey spanning culinary arts and customer service roles showcasing over a decade of expertise. • Pioneered the opening team of a fast food venture Fatbox affiliated with the esteemed parent company "Flamboyante." Demonstrated mastery in pan-Asian cuisine and adeptly managed the salad bar while overseeing a team of three prioritizing hygiene and sanitary standards for an exceptional dining experience. • Excelled as a Commii II at Fountain Sizzlers another venture under "Flamboyante " preparing and curating dine-in and outdoor catering orders with precision specializing in meats and fundamental sauces. • Recognized for outstanding customer service during tenure as a Senior Customer Service Executive at Teleperformance appointed for digital service provision. Proficiently resolved complex online banking and login challenges adeptly managing inbound calls and concurrent chat interactions. Educated customers on error codes and ensured seamless transitions to relevant departments elevating overall customer satisfaction. • Spearheaded operations as the Owner of BenWins Diner ensuring meticulous adherence to industry standards in hygiene safety and delivery operations. Conducted staff training managed vendor interactions and streamlined end-of-day reconciliation and account settlement processes. • Demonstrated prowess as a Customer Finance Advisor at Tech Mahindra Business Process Services providing impeccable financial assistance to UK clientele of Three Service. Proactively addressed payment-related concerns network issues and billing cycles always prioritizing a customer-centric approach. • Elevated customer service standards as a Senior Customer Service Associate at Firstsource adept at initiating outbound calls and offering tailored solutions for managing financial obligations. Prioritized customer needs and preferences showcasing an unwavering commitment to ensuring a satisfactory experience.