Benedith Mongo

Background

About Benedith Mongo

I am a customer service and accounting expert, currently working as a téléconseillère at Konecta, a leading provider of outsourcing and contact center solutions. I have a strong background in mathematics and engineering, having studied at Sorbonne Université for two years. I am also pursuing a BTS in comptabilité et gestion des organisations at Ets ecole Européenne, where I am learning the fundamentals of accounting, finance, and management. In my current role, I welcome and advise customers, handle their inquiries and requests, and manage the computer tool. I have developed skills in encaisement, maitrise de soi, and niveau élevé de précision, which enable me to deliver excellent customer service and ensure accuracy and efficiency in my work. I am passionate about helping customers find the best solutions for their needs and improving their satisfaction. I also value teamwork, collaboration, and continuous learning, as I believe they are essential for personal and professional growth. I am eager to join a dynamic and innovative team, where I can contribute to the success of the organization and the well-being of the customers with my diverse perspectives and experiences.