Benjamin Arcus

Background

About Benjamin Arcus

Young, creative, well rounded in operations, management and IT. My ability to think out of the box has helped me provide real world solutions to complex situation. Specialties- Data Center Builds & Operations - Customer Service, Sales & Technical Team Management - NOC, Staff, Facility, Operations Lead - Complex Problem Solving - Staff Hiring, Training, Scheduling, Management Data Center Management -Managed data center operations with full accountability for the cost-effective, on-time management of day to day functions-Served as the primary point of contact on a 24 hour, 7 day a week basis-In charge of coordinating critical disaster relief recovery procedures directly impacting the stability of data center operations-Interfaced extensively with staff to provide immediate support on pressing technical issues. Customer Service -Delivered excellence in customer service through situation analysis and timely resolve of escalating problems-Coordinated crisis management efforts as point of contact for major clients-Initiated and updated support tickets, created and communicated scheduled maintenance alerts and service interruption notifications. Staff Management and Training -Provided continuous hands-on training of operators to promote the development of technical problem anticipation, identification, and troubleshooting skills-Ensured a committed support team through cross training of all departments on system upgrades, disaster recovery, and data migration projects. Project Highlights -Coordinated and implemented the successful installation and operation of three new data center locations in less than one year-Organized, scheduled and performed maintenance routines and operational tests on critical equipment, such as, but not limited to: PDUs, Generator, UPS, and AC units-Oversee and complete network and electrical wiring expansion- Built and maintained a sq ft Data Centers in Pennsylvania.