Benjamin Brown

Background

About Benjamin Brown

I am an experienced Customer Service Team Lead with a demonstrated history of working in the education, online retail, and wedding industries. I am also a strong support professional skilled in Customer Service, Event Planning, Writing (both creatively and professionally in a wide number of contexts), Delegation, Administration, Education, Tabletop Game Design, Video Editing, Social Media, De-Escalation, Management, Feedback Collection and Assessment, Video Conferencing, Visual Arts, Set Construction and Demolition, Performing Arts, Public Relations, and Food Service. In the past, I have worked with programs such as the Microsoft Office Suite (Word, Excel, and Outlook in particular), the Adobe Creative Suite (namely Photoshop and Premiere Elements), Zendesk, Slack, Maestro, Lessonly, Assembled, Guru, JIRA, the Google Suite (I actively enjoy making Google Slides), JIRA, WordPress, MailChimp, Unseen.is, Anthology, Canvas, Docusign, and Crowdtangle. I am active on the majority of social media platforms including Facebook, Twitter, Instagram, YouTube, Reddit, TikTok, and Discord with a solid understanding of how each of them operate. Past achievements of mine include winning the George A. Mahan Prize for my short play "The One Hour Nerd Collection," creating my own tabletop roleplaying game called "Digital Fury," working my way from a regular Customer Service Agent to a Team Lead at Zola, and completing a six month Digital Marketing Boot Camp with The University of Minnesota. Each of these tasks required quick-thinking and ingenuity which I believe are some of my strongest assets.