Benjamin Fernandes
Associate Project Manager at Lionbridge
Based in Mumbai, India
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Seniority
Staff
Department
Operations
Location
Mumbai
Industry
Translation and Localization
Company size
4.4K
Contact information
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b•••••••@lionbridge.com
Phone
5 credits+91 ••• •••• ••••
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Background
About Benjamin Fernandes
Currently working with Reliance Mumbai Metro One as a Customer Care Officer from January 2016-Provide guidance to customer on usage of Metro facilities and allied services to include various fare products-Resolve all customer queries, complaints, ticketing problems, traveling issues-Making daily reports on excel, by tallying revenue generation data with system generated report-Tallying staff wise revenue generation on daily basis -MIS to the senior management. Previously working with WNS Global Services Pvt Ltd, Mumbai as an associate for UK based airline in email servicing process from November 2013 to January 2016-Handling pre-travel queries of passengers around the world via email-Resolved frequent flyer members’ queries with regards to their membership-Training and Developing of new recruits-Active involvement in team meetings and discussion on process improvement-Complying with the SLA prescribed by the client.
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