Benjamin Francis

Background

About Benjamin Francis

I am a results-driven Operations leader with proven expertise in multi-site and regional retail management, delivering end-to-end customer experience strategies that drive growth and loyalty. With strong P&L ownership, I consistently optimize financial performance through effective inventory and floorstock management. Skilled in leading store openings, expansions, and fit-outs, I ensure operational excellence while maintaining compliance and driving process improvements. I excel in building high-performing teams through talent development and culture building, fostering collaboration across functions to deliver projects on time and within scope. My approach is data-driven, holding myself accountable to KPIs and leveraging insights to make informed decisions that enhance business outcomes.