Benjamin Gray

Background

About Benjamin Gray

I have over a years experience working as a Technical Operator in banking, where I have experience in a range of admin duties such as the composition of E-mails (working together with different divisions to resolve customer complaints and enquiries within SLA), the gathering of confidential data, and compilation of filterable excel reports with management information for key stakeholders, ensuring accuracy, integrity, and validity of information. Along with these roles, I have often allocated work between among colleagues should management be occupied. Whilst doing this, I would take into account both the urgency of tasks when prioritising (e.g. customer complaints have a 24 hour SLA), and colleague expertise, allowing for a higher efficiency and the prevention of breaches by the department. As one of the more experienced employees within my department (which was relatively new when I first started) I have displayed an ability to adhere to the many procedures in our department (data conflicts, letter based enquiries, complaints and e-mail enquiries, processor support and quality reviews, and document control as examples), and adapt to their frequent change. On occasion, I also assist key stakeholders with the creation of new procedures and changes to current ones. This would often mean that we would have to assess risk and develop contingencies regarding the procedure to ensure that as many outcomes are covered within the guidance documents. I have also used this knowledge to teach many new colleagues within the department on both a one-to-one basis and within a classroom environment. I have displayed my expertise in Excel by creating tools that improved efficiency - a recent example being a department hand-off checklist that compiled the information of 10 different matrices into a single document that utilised basic macros to create e-mail templates and ensure that it was easy to update.