Benjamin J. McDiarmid

Background

About Benjamin J. McDiarmid

With over ten years of experience in the tech industry, I am a seasoned professional with a passion for delivering exceptional customer experiences. I am passionate about adding value to all my client interactions and creating momentum with my every endeavor. My tech expertise in Content Management Systems, Digital Asset Management, and Customer Success, combined with my strong problem-solving skills and strategic thinking, has resulted in a successful track record of exceeding customer expectations. In my current role at Bloomreach's Content Pillar, I oversee client escalations and enable customers to achieve their desired outcomes. My role as an Account manager on the leadership BrXM team is Drive Satisfaction for our customers to provide a better customer experience. My experience in PaaS, IaaS, and SaaS has allowed me to develop a deep understanding of cloud-based solutions and their value to organizations. As a certified SCRUM Master, I have led cross-functional teams to deliver innovative and effective solutions that meet customers' needs efficiently and transparently. My background in sales, combined with my expertise in digital marketing, has enabled me to develop strong relationships with clients and drive growth. I am a strong communicator and have a proven ability to collaborate effectively across functions. My experience in Contract Lifecycle and Customer Service has honed my skills in delivering exceptional customer experiences. Life is about growth, and in my spare time, I continue self-development in communication with workshops and additional education courses. Outside of work, I am an avid photographer and videographer who enjoys capturing the beauty of nature. I also find peace and balance through my yoga practice and love to challenge myself through bouldering and hiking. My interest in philosophy allows me to bring a unique perspective to my professional and personal life, always striving for continuous improvement and growth. Keywords: Content Management System, Digital Asset Management, Customer Success, SCRUM Master, DevOps, Team Management, Problem Solving, Strategy, Communication, Digital Marketing, Cloud-Based Solutions, Professional Services, Project Management, Roadmaps, Contract Lifecycle, Customer Service, Cross-Functional Collaboration, Photography, Video Production