Verified recordIT Services and IT Consulting

Benjamin Mazza

Expert Relation Client - Crm Dynamics 365 Customer Insight Journeys at Masao

Based in Levallois-Perret, France

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Seniority

Staff

Department

Customer/Client Service

Location

Levallois-Perret

Industry

IT Services and IT Consulting

Company size

115

Contact information

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b•••••••@masao.eu

Phone

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+33 ••• •••• ••••

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Background

About Benjamin Mazza

Consultant confirmé spécialisé sur Microsoft Dynamics 365, avec 4 ans d’expérience en ESN et une expertise pointue sur Customer Insights – Journeys. J’accompagne les entreprises dans la mise en œuvre de stratégies CRM data-driven : segmentation avancée, parcours clients automatisés, intégration de la donnée first-party, et personnalisation omnicanal. 🧠 Passionné par l’orchestration intelligente de l’expérience client, je maîtrise les modules clés de Dynamics 365 ainsi que l’écosystème Power Platform. Compétences clés : Dynamics 365 Customer Insights – Journeys (Real-Time & Outbound) CRM & Marketing Automation Power Platform / Dataverse Analyse de données client / KPIs CRM Gestion de projet Agile (Jira, Azure DevOps) Toujours curieux de découvrir de nouveaux projets ambitieux ou d’échanger sur les tendances CRM et data marketing.

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