Benjamin Nickel

Background

About Benjamin Nickel

I’m a Director at Capgemini Invent and Head of the Digital Workplace & GenAI practice in DACH, working out of Munich and Zurich. I partner with CIOs and business leaders to rethink how work gets done across people, space and technology. Day to day, I act as a workplace architect and subject-matter expert for Microsoft 365 (incl. Copilot, Teams, Entra ID) and Google Workspace & Gemini, as well as emerging agentic AI platforms focused on the workplace of tomorrow. I design cross-cutting Digital Workplace concepts and strategies – from vision and operating model to architecture, security, governance and implementation. My current focus is on AI-native and sovereign workplaces. I lead programmes around M365, Copilot, Google Gemini, GenAI hubs and agentic AI patterns, helping organisations move from today’s app-centric desktop to an AI-orchestrated way of working. I believe we are at the beginning of a new workplace revolution – comparable to the shift from punch cards to screens and from screens to apps. In the future, applications will move into the background, AI agents will talk to the systems, and humans will increasingly act as orchestrators and validators of agents’ work, rather than clicking through every application themselves. What matters most to me are people and community. I founded and built a 17+ person Digital Workplace team, develop talents from working students to managers, and help grow our AI-Native Workplace and Digital Workplace communities across Germany and Switzerland. I regularly share our learnings as a speaker at events like Hannover Messe and the Microsoft AI Tour.Outside of work, I recharge in and around Munich, Zurich and the Alps – ideally with good food, good wine and great conversations. If you are working on the Future of Work, AI@Work or sovereign digital workplaces, I’m always happy to connect and exchange ideas.