Benjamin Nwose

Background

About Benjamin Nwose

As a Senior Customer Support Specialist at Kuda, Nigeria's leading digital bank, I leverage my Bachelor of Science degree in Computer Science and Information Technology (CSIT) to provide exceptional customer service and technical support to our customers across multiple interaction channels, including Kuda's business and API customers. I collaborate with the product and engineering teams to troubleshoot and resolve customer complaints, ensuring that all escalated disputes are reviewed and resolved within the agreed SLA according to CBN guidelines. I have completed multiple certifications in customer service, communication, and managing difficult conversations from Skillsoft, and I have demonstrated my skills in data collection, live video streaming, and Microsoft Excel. I am passionate about delivering customer satisfaction and innovation, and I value teamwork and diversity in the Kuda team.