Benjamin Piedra

Background

About Benjamin Piedra

As an Installation Project Manager at Hewlett Packard Enterprise (HPE), I oversee and execute complex IT installation projects for enterprise customers, ensuring quality, efficiency, and customer satisfaction. I have a Google IT Support Professional Certificate, which demonstrates my skills and competencies in IT fundamentals, system administration, networking, security, and troubleshooting. I also have certifications in ITIL 4 Foundation and Creating Positive Conversations with Challenging Customers, which enhance my customer success skills and best practices.Previously, I was a Technical Account Manager at HPE, where I managed and supported high-profile customers with technical advice and recommendations based on the firmware and software profiles of their datacenter equipment. I also presented analysis and trends based on the support cases presented in a given period, and worked with a team of experts and engineers to provide proactive technical support and ensure customer retention. I am motivated by the challenge and opportunity to learn new technologies and apply them to real-world scenarios. I value collaboration, innovation, and excellence, and I strive to bring diverse perspectives and experiences to the team.