Benjamin Pope

Background

About Benjamin Pope

I graduated from Texas A&M University in December of 2023 with a degree in Sport Management. Between December 2021 to the present, I have worked as a Student Assistant for the Texas A&M Athletics Facilities & Operations department. Before that, I worked as a Shift Manager and Customer Service Representative for Dominos for three years.I attended Tarleton State University in Stephenville from the Fall of 2019 until the Spring of 2020 as a part of Texas A&M's Program for System Admissions. That Summer, I transferred to Texas A&M University where I graduated in December of 2023. I graduated Cum Laude with a B.S. in Sport Management and a minor in Tourism Management.My career interests lie in facility and event operations at a collegiate or professional level. My time with Texas A&M Athletics Facilities & Operations has allowed me valuable experience and connections at an entry level. My main responsibilities included completing daily tasks at the facility I was assigned to for the day. These tasks could range from basic maintenance to equipment deployment to other miscellaneous facility needs. I also assisted in gameday setup, teardown, and facility oversight during events. Our department also oversees the Athletics mailroom where we receive, organize, and deliver hundreds of packages each week. Through this job, I have also had the opportunity to shadow and assist facility managers and game/event managers to see what they do at a higher level that my job does not have me doing. This includes conducting full building walkthroughs, updating building emergency action plans, and observing how guest service and security employees are managed.My time with Dominos has helped me hone my organizational skills by organizing inventory up to three times a week for over a year. I had my first opportunity to manage staff on a small scale, typically managing up to five employees per shift on my own. I learned about task delegation to ensure that each employee was working to their strengths so that we were getting through the daily tasks as efficiently as we could. I was also in charge of preparing the store to open most days, as well as creating the daily task list to help ensure the success of the evening shift. At this job, I got my first taste of customer service. I would take the orders of customers, as well as assist in handling issues and complaints that customers may have.