Benson Ninan

Background

About Benson Ninan

With a robust background in management, technical support, and community services, I bring a unique blend of skills and experiences that drive operational excellence and enhance client satisfaction. Currently serving as an Assistant Manager at Entrust Disability Services, I supervise daily operations, mentor staff, and ensure the delivery of high-quality services to our clients. My role involves strategic decision-making, effective communication, and problem-solving, all aimed at fostering a productive and supportive environment. My previous role as a Community Support Worker at Entrust Disability Services honed my organizational and crisis management skills. I was instrumental in improving client well-being and reducing critical incidents by 37%. This experience deepened my understanding of client needs and reinforced my commitment to making a positive impact in the community. At NorQuest College, I worked as a Service Desk and Computer Commons Co-op, where I provided technical support using ServiceNow, managed Azure Active Directory, and assisted students and staff with various IT issues. My ability to troubleshoot effectively and create knowledge-based articles contributed to smoother operations and better user experiences. In my earlier tenure as a Systems Administrator at Wipro, I supported clients like Pitney Bowes and Cisco, enhancing customer satisfaction by 23% through excellent technical support and a customer-centric approach. My educational background includes a Bachelor of Technology in Electrical and Electronics Engineering from Reva University and a Business Administration degree in Business Operations Management from NorQuest College. I am passionate about leveraging my skills in both management and technology to drive improvements and support organizational goals. Let's connect and explore how we can collaborate to achieve outstanding results.