Benson Panjikaran

Background

About Benson Panjikaran

Senior Manager with over 15 years of international business management experience in operations, project management, service delivery, and sales across 3 continents at a Fortune 500 global service company. Mentored managers across 11 business units by implementing layers of operational excellence processes that resulted in a 31% rate reduction in service quality incidents. Developed and implemented a strategic business plan that aligned and managed the Sales, Operations, Capital Equipment, and Service Delivery in an area covering 3 countries that resulted in a 60% increase in revenue year on year to Highly adaptable and self- motivated team player with a high degree of initiative that has managed multiple projects and teams with diverse cultures. Proven ability to make high-level decisions to motivate customers and employees, synthesize information and adapt strategy quickly while collaborating effectively with executive management and peers across multiple business units and client accounts. Recognized for taking the initiative to identify and capture business opportunities, streamline operations and increase overall customer satisfaction through direct interaction with customers, continuous improvement initiatives and projects.