Benson Varghese

Background

About Benson Varghese

Experienced CRM Consultant and Integration Specialist with 17+ years of expertise in architecting, implementing, and managing large-scale Siebel and Salesforce solutions. Currently leading end-to-end CRM delivery at Virtusa as an Associate Engineering Manager, with deep specialization in integration architecture, Agile project leadership, and translating complex business requirements into scalable, high-performing CRM solutions. Passionate about delivering customer-centric CRM strategies, optimizing enterprise processes, and mentoring cross-functional technical teams. Proficient in Siebel EAI, REST/SOAP APIs, and Agile methodologies. Continuously exploring innovations and emerging trends in the evolving CRM landscape. Experience Virtusa Associate Engineering Manager | Siebel Architect & Developer Feb 2008 – Present | Chennai, India (Remote/Hybrid Ready) Delivered complex Siebel CRM projects across telecom and finance domains, from requirements to deployment. Designed and implemented EAI interfaces using SOAP, REST, MQ, and integration objects. Mentored junior developers and led cross-functional Agile teams through sprints and releases. Collaborated with stakeholders to define business rules, optimize workflows, and ensure SLA adherence. Integrated Salesforce modules for hybrid CRM environments in recent client engagements. Pacific West Corporation Application Analyst 2005 – 2007 Supported internal CRM and application systems, providing timely fixes and enhancements. Collaborated with cross-department teams to ensure business process alignment with system capabilities.