Berk Emec
Operations Manager at Concentrix
Based in Ankara, Turkey
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Seniority
Manager
Department
Operations
Location
Ankara
Industry
IT Services and IT Consulting
Company size
199K
Contact information
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b•••••••@concentrix.com
Phone
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Background
About Berk Emec
As an Operations Manager at Webhelp, I oversee the call center operations for Teknofix, a leading provider of technical support and repair services for electronic devices. I have more than twelve years of managerial experience in the call center industry, where I have successfully led and supported multiple projects, teams, and clients across different languages, cultures, and markets. My core competencies include manufacturing process improvement, customer relationship management (CRM), and paradigm shifts. I have a Python certification from Udemy, which enables me to use data analysis and automation tools to enhance the efficiency and quality of the call center operations. I am passionate about delivering excellent customer service and creating a positive and productive work environment for my team and my company.
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