Bernard Corcoran

Background

About Bernard Corcoran

Experienced Service Architect with over a decade of expertise in Managed Services, specialising in pre-sales, service design, and implementation across a diverse range of market sectors and technologies. I have a proven track record of winning new business, securing renewals, and forging long-term partnerships. My experience spans key accounts in the Government, Transport, Financial, Retail, and Utility sectors within the Irish market. I lead Service Integration efforts, collaborating effectively with global delivery teams and third-party suppliers to ensure smooth transitions and seamless service implementations. As a certified ITIL Leader and Managing Professional in Digital and IT Strategy, I consistently design and deliver service solutions that adhere to Global ITSM standards, achieving excellent customer outcomes. Professional Expertise and Specialisations • IT Service Architecture and Design (ITIL4) • PreSales Service Expert • Risk Assessment & Mitigation Strategies • Cost Modelling & Financial Analysis • Crafting Bid Responses for Maximum Impact • Optimising Service Levels, Sizing, and Service Credit Strategies • ServiceNow CSA & Presales (ITSMPro, CSMPro, Now Platform) • Digital & IT Service Strategy • Service Transition & Service Acceptance • Service Integration & Management (SIAM) • Service Design Consulting • Enterprise Management Tools