Bernard Davis

Background

About Bernard Davis

First-rate data support specialist with extensive and diverse experience. Exceptional skills and knowledge in data analysis, coding, troubleshooting and subject matter expert on ACL, Microsoft Office, Adobe Acrobat. Known for being sharp technology expert and for collaborating with customers to identify value-driven solutions that exceed stakeholder expectations. •ACL Analytics, ACL Exchange, VBA, VB •Operating Systems: MacOS XP, Windows, and Ubuntu •Server side: Windows 2008 R2 •Configuration: Cisco router and switch familiarity •Certifications: Dell, notebook and desktop •Microsoft Office: O365 •Exchange 2010 R2: Experience with management console, mailbox move requests, Exchange PowerShell •Active Directory: Account creation, disabling and adding computers to domain and password resets •Propriety Applications: BS & A, Eden, Intellitime, Class, NeoGov, Safety Vision, Adobe, TMS, Safety view •Website Development: PHP, HTML, Joomla and propriety backend administration tool through LKF •Helpdesk software: Track-It, Spiceworks, Helpdesk Ticket Manager, Filmmaker 8 and 12 •Upgrades: Utilization of Fog imaging, disk wipe, book nuke, clonezilla, easy clone, ghost netboot and Acronis •Troubleshooting methodology and knowledgebase documentation proficiency •Excellent customer service skills and interpersonal communication skills •Team player and enjoys working in a team environment and is self-motivated to work alone also