Bert J Toth

Background

About Bert J Toth

A manager/professional in the global diagnostic imaging and capital equipment market, with deep knowledge in the areas of service support and customer satisfaction. This includes customer interface as well as support development, service marketing and general business management. Fervent about delivering customer satisfaction and developing and implementing the necessary service solutions, all with a focus on business results. Proven experience in the medical imaging industry, including technical expertise and service management. This includes developing service strategies and business deployment as well as service operations for support of Magnetic Resonance Imaging scanners and related high-end technologies. Scope has been headquarters-centered support for world-wide installed base of medical imaging systems. Keen customer satisfaction acumen. Solid relationship-building between HQ and field service organizations. Specialties: New product introduction, service contract development (margin), support of beta and research-only devices, OEM evaluation and negotiations, training development, working within an FDA-regulated environment, and managing both call escalation and remote Help Desks. Teamwork - certainly can lead and influence cross-discipline teams in a complex environment.