Bertha Winddancer

Background

About Bertha Winddancer

Experienced Patient Care Coordinator with a demonstrated history of working in the hospital & health care industry. Skilled in Customer Service, U.S. Health Insurance Portability and Accountability Act (HIPAA), Electronic Medical Record (EMR), Medical Terminology, and Hospitals. Strong healthcare services professional graduated from Mt. San Antonio College.Maintains admission guidelines by writing, updating, and recommending changes to admission criteria, policies and procedures.Markets programs and facilities by preparing and providing informational brochures; writing and placing advertisements; answering questions; conducting tours.Obtains applicant information by requesting completed applications and medical information; verifying and clarifying information; interviewing patients and family members; explaining admission criteria.Screens patients by comparing patient's condition to admission criteria; evaluating and accepting or rejecting patients; referring patients and family to other programs and institutions.Admits patients by completing admission and financial responsibility forms; coordinating and arranging physical, social, emotional, and support service requirements, including transportation.Resolves patient/family dissatisfactions by investigating concerns; recommending changes in service policies and procedures.Prepares admissions reports by collecting, analyzing, and summarizing data and trends.Keeps patients safe by following safety policies, procedures, and regulations.Protects organization reputation by keeping information confidential.Keeps equipment operating by following operating instructions; calling for repairs.Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks.Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job