Bertram Elishaw

Background

About Bertram Elishaw

To get into the details of my Information Technology support abilities, below are listed results of strong work ethics and reliability in IT Operations Management, Systems Deployment, and network administration, along with built-upon skills working with all stakeholders: Users, Management, internal IT, and Vendors.* Recent IT projects saw reviewing, designing, prepping a fully remote work environments. These projects in tandem with standardizing the Workstation, imaging, deploying and coordinating user training kept me absorbed in delivering high quality IT support to the firm’s community.* More recently my Production support work as IT Consultant involved smoothing the user experience during setup of VPNs, WiFi networks and cloud based backups and file share systems. With an eye towards secure and efficient networked resources running within budgets my technical skills in scripting adds to automating software deployments and reduced-friction systems. A results-driven and detailed approach brought to Project duties, includes Change Control, Training documentation, Compliance management, Budgeting and Licensing. Quick to learn, and with a customer focused eye in troubleshooting and in impacting system enhancements. Please review my resume about our match-up, I look forward to your call. In addition to managing IT departmental and project budgets and costs. Being in fast paced environments is what I love-The comradery and systems built working with a spectrum of team members, each bringing to the table their views and experiences, brings joy to my work. FUNCTIONAL SKILLS SET:* Creative and critical thinking skills in resolving issues and providing input to management.* Stellar communication skills, both verbal and written, and a positive customer service orientation.* Focusing on user experience and requests with care of IT department's perception.* Leading and delegating tasks, listening to team members and project principals.* Striving for a strong sense of systems interrelations and an understanding of what impact the proposed changes have on the overall business.* Developing, proposing, and implementing procedures, policies on firm wide IT concerns.* Automation through Scripting, Programming and utilities to have higher impact and efficiency in the production environment.