Beth Hallgren

Background

About Beth Hallgren

Client Management Professional ⌨ bethhallgren@gmail.com 480-458-7051 Results oriented business leader with proven track record in growing business by creating customer solutions through consultative selling, developing top talent, mitigating risk and driving profits for a Fortune 500 company. Recent highlights include a lead role in insourcing clients with 10 million members achieving 97% retention. Created efficiencies through a startup method to quickly ramp up employee base and build infrastructure to support significant expansion growth. Implemented IT strategies related to Salesforce.com and a client information database to scale and improve service delivery. Delivered $2.3 million in cost reductions by improving service quality, streamlining processes, global outsourcing and automation. Client Experience – Consistently exceeded growth and retention targets through consultative selling to align client needs with value added solutions and partnering with internal operations to enhance the service experience. Execution – Successfully led large, complex business initiatives resulting in revenue increases, cost reductions, efficiency, and customer satisfaction improvements. Change Management – Successfully established culture and engaged employees to support both large scale changes during start up and continuous change in fast paced, matrix organizations. Recruitment and Development – Recognized for hiring and mentoring talent, building cohesive, high performing teams and developing infrastructure: processes, procedures, metrics, reporting, and training. EXPERTISE Sales / Client Management / Account Management New Client Implementation Service Delivery Group Insurance - Medical, Dental, Vision, Disability Pharmacy Benefit Management Human Resources: Benefits & Union Relations Provider Relations / Network Development Project Management Salesforce.com Six Sigma Certified Resource / Budget Management