Beth Oconnor
Manager, Business Process Improvement - Community Support at Airbnb
Based in Pflugerville, United States
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Seniority
Other
Department
Other
Location
Pflugerville
Industry
Software Development
Company size
68K
Contact information
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b•••••••@airbnb.com
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Background
About Beth Oconnor
Who is Beth O'Connor you ask? Well, I have been recognized for being “out on the edge” and working ahead of the curve to find ways to keep the company moving forward in newer and better ways. I take pride in finding solutions and/or helping others find them and truly enjoy the work that I do. I am a Certified Six Sigma Black Belt with varied experience supporting customers with quality needs and initiatives. I've built a Quality departments from scratch and developed and led the implementation of the Quality strategy. I've improved external customer satisfaction and various internal processes. I've created a company-wide communication program and the standard method of mapping processes required of all departments. In addition, I have managed a company-wide improvement program and its project portfolio. I proudly introduced lean and other Quality methodologies to my company and participated in projects as a subject matter expert for lean six sigma. I served as 1 of 12 black belts across the nation chosen to evaluate and write ASQ Six Sigma Black Belt certification exam items as well as worked with ASQ to develop the body of knowledge for a new Six Sigma Yellow Belt. Specialties: Facilitation, lean six sigma, process mapping, process improvement, program management, management skills, coaching, problem solving, and decision making.
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