Bethany Abley

Background

About Bethany Abley

Biffa is a leading waste management company in the UK, providing a range of waste collection, recycling, and disposal services to businesses and households across the country. With over 100 years of experience in the industry, Biffa has built a reputation for its commitment to sustainability, innovation, and excellent customer service. At Biffa, the customer experience is a top priority. The company understands that waste management can be a complex and challenging process, which is why it strives to make the experience as easy and hassle-free as possible for its customers. From offering flexible collection schedules to providing online tools and resources for managing waste, Biffa is dedicated to delivering a seamless and efficient service that meets the unique needs of each customer. Biffa also recognizes the importance of transparency and communication in building strong relationships with its customers. The company provides regular updates and reports on waste collection and recycling, as well as detailed information on its environmental impact and sustainability initiatives. Through these efforts, Biffa aims to foster trust and confidence with its customers, demonstrating its commitment to responsible waste management and sustainable business practices. As a Change Manager for Biffa, I am responsible for leading and implementing strategic initiatives that drive organizational growth and transformation in our I&C division. My role involves working closely with stakeholders across the company to identify areas for improvement, develop and execute plans for change, and ensure that all changes are effectively communicated and implemented. I act as a key stakeholder in group wide strategic projects as the Customer Service subject matter expert and the designated divisional change champion for these initiatives. With a focus on delivering measurable results, my goal is to drive positive change throughout Biffa, helping to build a more agile, innovative, and customer-focused organization.