Betsi Harris
Sr, Program Manager at North Carolina State Employees Credit Union
Based in Raleigh-Durham-Chapel Hill, United States
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Seniority
Manager
Department
General Business & Management
Location
Raleigh-Durham-Chapel Hill
Industry
Financial Services
Company size
223
Contact information
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b•••••••@ncsecu.org
Phone
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Background
About Betsi Harris
Operation Excellence & Program Management Professional, Lean Six Sigma Master Black Belt - Leadership professional with 15+ years of experience driving successful planning and execution of large-scale technical projects and programs. Dynamic leader with demonstrated talents in developing, inspiring, and motivating employees to perform at high levels through supportive coaching, mentoring, and role modeling- Accomplished in leading initiatives in continuous and transformation improvement, business process design, statistical modeling, project and program management, business process reengineering and customer experience / NPS- Master Black Belt and expert in Lean Six Sigma in services; published author and frequent speaker at industry events- Author of book on Lean Six Sigma in Transactional / Service environments: Transactional Six Sigma and Lean Servicing : Leveraging Manufacturing Concepts to Achieve World Class Service: Transactional Six Sigma and Lean Servicing : Leveraging Manufacturing Concepts to Achieve World Class Service CRC Press · Jan 1, 2002CRC Press · Jan 1, 2002
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