Betsy Young

Background

About Betsy Young

CUSTOMER SUCCESS LEADERSHIP | CUSTOMER SATISFACTION INITIATIVES | TRANSFORMATIVE LEADERSHIP A results-oriented Customer Success Professional and thought leader, with 20+ years’ experience driving customer success outcomes, client advocacy, increasing product adoption, and improving health scores. Key team member, with extensive experience building world-class customer experiences, cross-functional collaboration, managing transformational change, continuously improving processes, and delivering business value, innovative solutions, and efficiencies across IT infrastructure. Extensive experience in leading digital transformation initiatives and cloud migrations, utilizing my experience in cloud service platforms for enterprise computing, end-user productivity, and enterprise-scale outsourcing. Exceptional leadership, communication and presentation skills. Influencer with the ability to build robust and mutually beneficial business relationships at all levels. Ability to manage cross-functional stakeholders, build consensus, and translate complex technical ideas into lay terms. Demonstrated the ability to lead experienced managers, senior technical professionals and business operations during projects and programs. I have successfully applied my communication skills, problem-solving skills and technical acumen to deliver high-quality results and ensure stakeholder satisfaction. Track record of project scoping, collaborating with key stakeholders and executives, managing deadlines and multi-million-dollar budgets, understanding and articulating priorities, architecting solutions, and delivering results. Strengthfinders 2.0: Woo, Positivity, Activator, Communications, Belief CORE COMPETENCIES Customer Success Leadership Peer and Leader Mentoring/Coaching Customer Engagement Product Adoption Cloud Migration Digital Transformation Planning / Delivery KPI’s / Metrics / Success Outcomes Strategic Planning / Market Analysis Resource Management Project / Program Management Problem Resolution Business Analysis Stakeholder Relations C-Suite Reporting