Betty Basham

Background

About Betty Basham

Experienced Customer Experience professional with a proven track record of managing high volume calls and emails, resolving complex escalations, and delivering empathetic, solution-driven support. Skilled in navigating multiple systems, processing billing transactions, and guiding customers with clarity and care. Known for strong communication, critical thinking, and the ability to build trust while driving positive customer outcomes in fast-paced environments. Summary of Qualifications - Self-starter with the ability to work autonomously and use sound judgment in decision-making- Proactive communicator with excellent written and verbal skills- Resourceful in conducting research by using multiple techniques and resources- Excellent time management and organizational skills- Ability to multitask and manage priorities based on department needs- Proficient in Microsoft Office products.