Beverly Edens

Background

About Beverly Edens

With over 19 years of experience in information technology, I am a collaborative and solution-oriented Learning Strategist who is passionate about empowering users and organizations to leverage Microsoft 365 applications for productivity, collaboration, and innovation. I have a Bachelor of Science in Business Administration with a focus on Computer and Information Sciences and Support Services from the University of Arkansas, and I am certified in Change Management and Project Management Throughout my work history, I have worked with clients across various industries to design, develop, and deliver customized learning solutions for Microsoft 365, SharePoint, and Teams. I also provided technical support, business analysis, and project management for the implementation and adoption of these solutions. I helped increase user knowledge, satisfaction, and retention rates by creating engaging and accessible content, facilitating interactive and hands-on training sessions, and providing ongoing coaching and feedback. I also contributed to the continuous improvement and innovation of the learning strategy and curriculum by incorporating best practices, user feedback, and emerging trends.