Bhaskar Prasad

Background

About Bhaskar Prasad

PROFESSIOAL EXPERIENCE: SAP CRM CERTIFIED consultant with 18+yrs of total experience including 6+ yrs of rich domain functional experience in Sales & Marketing, and 12 + yrs of SAP CRM experience. Currently working with TechMahindra Ltd -Bangalore as Service delivery manager since November -2013. Accomplishment driven Service Delivery Manager with over 07 years’ solid experience and expertise in managing both on-shore and off-shore operations with both in-house and remote teams. Successful in reorganizing, streamlining and strengthening existing operations, identifying inefficient processes and implementing reliable and cost-effective solutions to improve quality and ensure on-time delivery of release management deliverables as well as enhance department efficiencies amidst fast-paced working environments. Built a highly successful management-consulting team from the ground up, providing strategic and Process /operational solutions that supported clients’ performance objectives. Provided leadership and consistently introduced innovative approaches to enhance performance, efficiency and customer satisfaction. Met with client leadership on a regular basis to discuss project direction, overall health, costs, risks, and developing initiatives. Excellent communicator leverage technical, business and financial acumen to communicate effectively with client executives and their respective teams & demonstrates a very high level of integrity. Strong team player, highly analytical, excellent troubleshooting and problem Solving abilities with strong communication Skills and capability to interact throughout all the levels of the Organization. Seeking a Challenging position as Technical Support Manager/Service Delivery Manager. Exhibited proven ability to independently set up technical team operations from scratch.