Bhat Shafeeq

Background

About Bhat Shafeeq

A service-oriented and competent professional with qualitative experience of 10 years in multifaceted domains of Hotel Management, Guest Service, Customer Care & Service, Desk Operations, etc. in the Hotel & Hospitality Industry. Currently associated with Hotel Grand Dragon Ladakh as Assistant Executive (House Keeping). My roles there along with the management of the housekeeping teams was also to provide training for the personnel, so as to maximize customer satisfaction. Highly resourceful and skilled in monitoring, supervising & managing front office operations, House Keeping, F&B Management, Increasing Customer Satisfaction, Managing Assigned Tasks, Handling Guest Request/Queries, Training & Work Allocations, Staff/Schedule/Operations Management, etc. Proven Leadership/Managerial abilities with consistent achievement in raising service standards & quality operations, Hotel Safety & Hygiene Compliance, Reviewing Hotel standards, Departmental procedures and operating issues, maintaining effective Front Office operations, planning maintenance work, events and room bookings etc. Diploma in Hospitality and Hotel Administration; Possessing strong administration, management, operations and maintenance skills. Strong communication/ Organizational/ Management/ Root cause analysis/ Problem solving skills expertise at building positive relationships with Senior Officials, Employees and Guests Cohesive Leader and Team Player with capability in providing training, guiding and motivating teams towards maximum productivity, Ensure that all daily arrival rooms, special guest rooms, long stay guest rooms for arrivals are blocked in advance and welcome amenities are appropriately ordered and placed. Ensure that all rooms are pre-blocked accordingly for arrival and housekeeping team is informed Work closely with Front Desk and Maintenance Department to ensure that rooms are blocked accordingly for maintenance and all job orders are completed in due time. Ensure strict control of room keys for guests and other departments. Conduct frequent and thorough inspections with the Housekeeping team as pre arrival checks, adhering to and maintaining thus the highest quality standards in the hospitality sector. Handles guest and employee enquiries in a courteous and efficient manner. Reporting complaints or problems if no immediate solution can be found, whilst feeding back a prompt escalation to Manager or GM and follow up.