Bhuwan Pant

Background

About Bhuwan Pant

Worked extensively in Development, Maintenance, deployment and Support software projects for ITSM tools (ServiceNow,HPSM, ServiceCenter)• Experience in working as Business Process Consultant, Product Owner, Business Analyst, Solution Architect, techno functional manager for ServiceNow projects.• Working with the business stakeholders on evaluating ServiceNow Product capabilities in planning, management and delivery of new functionality and releases.• Excellent communication and presentation skills and ability to drive a ServiceNow strategy with a customer.• Extensive experience in designing, deploying ITIL process and tool in global organization, there Opcos. Also enabling end users, IT operators to align with the new processes through various trainings, user guides etc.• Communicated with the customer, process owners in technical/non-technical terms, understood their business requirements, and provide suitable solutions.• Experience in document preparation like Gap Analysis, creating process guides for end users, IT Operators within ServiceNow and outside.• Experience in running ServiceNow Operations team with maintaining agreed KPI, presenting stats over governance calls with client.• Proven effectiveness in building good client interaction, partnering with senior business leaders and working collaboratively at all levels to resolve any issues.• Extensive experience in Incident, Change, Problem, Release, Request management process, CMDB, Reporting, SLM and Software Development Life Cycle (SDLC)• Extensive experience working closely with ServiceNow on platform performance issues, patches, maintenance activities, running CPR etc.• Knowledge on Integrating enterprise software applications using different technologies such as SSO, SAML, Web Services, LDAP, REST, JDBC, File import/export.• Adept at Team Development & People Management through consensus building, promotion of positive environment, & teamwork spirit, competence development, providing vision & efficiency, conflict resolution, motivation and mentoring