Bianca Apodaca
Team Leader at Jpmorganchase
Based in Laveen, United States
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Seniority
Manager
Department
Operations
Location
Laveen
Industry
Financial Services
Company size
222K
Contact information
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b•••••••@jpmorganchase.com
Phone
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Background
About Bianca Apodaca
Manager with experience in training, reporting, quality auditing, process improvement and workforce management. Strong problem solving skills with attention to detail and accuracy. Perceived as highly positive, motivated, and committed to my team with proven success exceeding performance goals. Proficient in Word, Excel, PowerPoint, NICE, IEX, EWFM. Worked as Business Consultant to help the onset of Voice Guided Service as well as assisted with onset of the first Text Chat Service in call center, while.also.acting as Team Manager. Some of my areas of expertise include; • Cash Vault Handling • Merchant Services • Call Center Management • Human Resources • Recruiting • Project Management • Loss Prevention • Employee Satisfaction • Shrinkage Champion • Compliance Officer
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