Bianca Oneal

Background

About Bianca Oneal

Energetic, self-motivated leader with a track record of success in team building and motivation, specializing in the development of diverse teams. An accomplished expert with more than 8 years of involvement in Customer Service and Student Affairs. Devoted to enhancing staff growth through individualized coaching and guidance, excelling in overseeing operations, curating events, as well as crisis management. Training and Certifications• Investigating Work Injuries• HR Management• Management EthicsExperienceVoorhees UniversityEsports Director/Admissions ConsultantMarch 2025- Present• Directed over 50+ tournaments across multiple game titles (e.g, Valorant, Fortnite, Smash Bros).• Built and managed a team of 20+ staff and volunteers, including casters, moderators, and stream operators Secured and maintained sponsorships with brands like (NEXT streamer dap).• Recruit students to obtain higher education – using Admissionspro system.CO-Founder of CyberathleticsMarch 2025-Present• Bridge the gap - workforce, university, financial, education (certs, 2yr programs, community college) Parents - webinars/brochures/flyers, excel sheets for communication, CRM system-Mass Text bot/emails, business cards, social media presence, calendars.• Brand at different engagements (ex: Dreamcons)- meet vendorsDeveloped and implemented individualized treatment plans, utilizing manual therapy, therapeutic exercise, and modalities as appropriate.Data Recognition CorporationOctober 2023-Present Test Scorer Specialist (Seasonal)• Assessed and evaluated 200+ reading comprehension responses, written essays, and mathematical problem-solving from students across various grade school levels.• Maintained a high level of consistency and reliability in scoring, ensuring fair and unbiased evaluations.• Met and exceeded daily scoring quotas while maintaining accuracy and quality standards.• Collaborated effectively with a remote team, sharing insights and best practices to optimize the scoring process.Concentrix September 2021- 2022Customer Service / Technical Support Advisor• Managed customer inquiries and issues via inbound and outbound calls, as well as online channels.• Utilized a structured call flow guide to address customer queries, troubleshoot problems, and provide solutions.• Efficiently recorded, documented, and retrieved information from internal digital databases.• Promote customer satisfaction by suggesting relevant supplementary products and services to their plan.