Bijay Kumar Gupta

Background

About Bijay Kumar Gupta

I am a dynamic, results-oriented professional with a robust customer service, logistics, and sales background. With a Master of Engineering in Telecommunications Engineering from the University of Technology Sydney (UTS) and a Bachelor of Technology in Electronics and Communications Engineering from the National Institute of Technology Warangal (NITW), I bring a strong technical foundation to my roles. Over the past several years, I have honed my skills in team leadership, problem-solving, and technical support through various positions in the telecommunications industry. I manage the Logistics Service Department in Sydney, ensuring timely and accurate completion of service tasks and maintaining service stock daily. My responsibilities include liaising with other departments to resolve customer issues, handling correspondence, managing inventory, and performing and monitoring all RMA (Return Merchandise Authorization) processes. Key competencies include: Proficient in MS Office applications (Word, Excel, PowerPoint, Outlook) Exceptional verbal and written communication skills Strong problem-solving and analytical abilities and technical support expertise Effective team leadership and collaborative skills My commitment to continuous improvement and passion for technology has led to significant achievements, such as a 20% increase in operational efficiency at TPG Telecom and boosting sales transactions at Telstra. Additionally, I hold a Diploma in Leadership and Management, which underscores my ability to lead and inspire teams. I am eager to leverage my expertise to contribute to innovative and customer-focused initiatives. Let's connect and explore opportunities to drive success together.