Biju Aravindan

Background

About Biju Aravindan

PROFILE SNAPSHOT•Technically sophisticated & business savvy professional with extensive experience of over 16.5 years in managing cross-functional delivery in a multi-site global environment with success in developing & executing operational strategies.•Highly skilled in implementing ITIL & Agile based Service Delivery including service catalogue management, SLA management, change management, operations gap assessments and process excellence•Skilled in People Manager & Delivery Manager with a positive attitude, prioritization, cultural affinity, empathy, flexibility and effective decision making, accountability and patience. •Led 40+ employees including 20+ SMEs & 18 clients for Mainframes. •Extensive experience working in a global team environment & coordinating with various stakeholders on infrastructure and application support.•Change Agent: reduced attrition by introducing employee engagement activities such as skill development program, IDP (Individual Development plan), culture / sports activities; worked on retention bonus to save skills and benefited to organization.•Delivered excellent results in exceeding quality of service commitments and in resolving complex & critical system issues within set SLA.•An enterprising leader with excellent skills in mentoring and motivating individuals towards maximizing productivity as well as in forming cohesive team environments.•Functional Manager for ANZ accounts for all Mainframe Service Lines (Sysprog and Operations). Act as an escalation point, Transition focal & Delivery manager.•Merit of holding various positions of responsibilities like Mainframe Technical Manager, Hiring Focal, New Account Transition Focal, Training Coordinator, Newsletter Focal, Employee Engagement Focal for entire Mainframe Service line. •Hands-on experience in working as a Critical Situation Manager for multiple accounts and made it GREEN. •Showcased excellent aptitude in attaining client delight by maintaining key relationships with customers, acquiring feedback on critical issues and taking appropriate actions to ensure best customer experience•Strategic thinker with a developed capacity to build and convey the big picture while enabling others to identify the implications of this for their daily work•Driving strategic vision as an executive team member and collaborator; produced strategies to improve client service levels, maximize capital expense and control costs •Acting Mainframe Service Area Leader (ASEAN Countries) lead & develop market-leading capabilities and drive the skills and talent strategy.