Bikram Jha

Background

About Bikram Jha

Dynamic professional with over 18 years of experience in Project and Program Management within the IT Services industry, targeting strategic assignments in Pune or Mumbai. Versatile and goal-oriented, specializing in IT Infrastructure (Cloud, Network, End user services) Program Management, Digital Transformation, Service Delivery, and Client Relationship Management. Expert in end-to-end project management, ensuring delivery aligns with time, cost, and quality standards through Agile methodologies. Proven track record of driving cost savings and enhancing service delivery, consistently achieving high client satisfaction. Skilled in producing technical and business feasibility studies, from requirements gathering to progress reporting. Demonstrated ability to perform project costing and profitability analysis, identifying areas for improvement and cost-saving opportunities. • Got an award for successfully acquiring new business opportunities and significantly enhancing organizational growth. • Leading a steady state IT infrastructure project (CMS, NMS, On-prem), along with Facilities Management Services (FMS), managing a team of 52 members. • Leveraged enhanced delivery experience to secure a new $5.4 million opportunity within the account. • Led a group of program delivery resources to complete the deployment of DWDM at 4 datacenters. • Spearheaded one of the Prestigious Projects in Contact Center Cloud Solution Maruti_ICCG worth INR 2200 Mn with a deliverable of 6 BPOs with agents, 1050 dealer locations with agents and click to call solution with agents. • Accomplished integration of SDFC and contact center solution; led a team as Program Head in Bharti Airtel of 75 (20 Project Managers, 2 Project coordinators, 51 assurance engineers, and 1 collection manager) for SBI worth INR 2200 Mn; Successfully connected 11700 sites & managed program lifecycles like delivery, support, and billing.